General terms and conditions

Welcome toPlug-N-Play © , part of YT Technical Solutions (KVK: 93802684) By using our website and purchasing our services, you agree to the following terms and conditions. Please read these terms carefully before placing an order or using our services.

1. Applicability

These general terms and conditions apply to all offers, orders, and agreements ofPlug-N-Play©. By placing an order through our website, you accept these terms and conditions. Deviations from these terms are only valid if they have been agreed upon with us in writing.

2. Offers and prices

All offers and prices listed on the website are non-binding and may be changed at any time byPlug-N-Play© be changed. We do our best to avoid any price changes and errors, butPlug-N-Play© is not liable for typographical errors or errors in the price indication.

3. Orders and Agreement

An order is final once you have received a confirmation email. Plug-N-Play © coordinates processing and shipping through external suppliers. Plug-N-Play© reserves the right to refuse orders or request additional information before accepting the order. If an order is refused, we will inform you as soon as possible and refund any payments made.

4. Payments

Payments must be made at the time of ordering using the available payment methods on the website. If a payment is declined or fails, the order will not be processed.

5. Delivery

After receipt of a payment, your order will be processed and shipped by our external suppliers. The average delivery time is5-8working days, depending on the availability of the product and the chosen shipping options. The stated delivery times are indicative and cannot be considered as strict deadlines. Plug-N-Play © acts as an intermediary and is not responsible for delays caused by third parties, such as suppliers or delivery services.

6. Shipping costs

The shipping costs are stated during the checkout process and depend on the chosen shipping option and the destination of the package. Shipping costs are charged separately unless otherwise stated.

7. Returns and Right of Withdrawal

Consumers have the right to withdraw from the agreement within 14 days of receiving the order without giving any reason, provided that the following conditions are met:

The product must be unused and must not have been turned on or put into use. Our professionals are able to determine this.
The original packaging must be undamaged.

If the product has been used, we cannot accept a return. You must notify us in writing of the return via our contact form or by email.

Return address:
Returns must be sent to the address of our external supplier in the third country where the product originally comes from. The specific return address will be provided by us after receiving your return request. The costs for returning the products are entirely the responsibility of the customer, unless otherwise agreed.

In the case of a successful return shipment, you will receive a full refund of the purchase amount within 14 days after receipt of the returned products via the same payment method used for the original transaction.

8. Warranty

All products that are byPlug-N-Play© are sold, fall under a statutory warranty of 2 years , as prescribed by European legislation. Within this period, we guarantee that our products meet the usual requirements of usability and reliability.

Note: The warranty is not applicable in the following cases:

False damage : damage caused by dropping the product.
Water damage : damage caused by exposure to water or other liquids, unless the product is classified as waterproof.
Incorrect use or negligence: damage caused by misuse, for example incorrect connection or careless maintenance.

If your product shows a defect within the warranty period that is not caused by misuse or external factors, we will coordinate a free repair or replacement with the supplier. In that case, please contact us to report the issue and discuss the next steps.

9. Liability

Plug-N-Play© is not liable for any damage resulting from the use of the products supplied by us, unless this damage is caused by intent or gross negligence ofPlug-N-Play ©. Our liability is in any case limited to the amount paid for the respective product. We are not liable for indirect damage, such as consequential damage, lost profits, or loss of data.

10. Force Majeure

In case of force majeure, such as natural disasters, pandemics, war, strikes, or other events beyond our control, hasPlug-N-Play© the right to suspend or cancel the execution of the agreement without any obligation to pay damages.

11. Intellectual Property

All texts, images, designs, and other content on the website ofPlug-N-Play© are the property of YT Technical Solutions and may not be copied, reproduced, or distributed without our express written permission.

12. Privacy

Plug-N-Play© respects your privacy and processes personal data in accordance with our privacy policy We will only use your data for processing orders and for marketing purposes if you have given permission for this.

13. Complaints procedure

If you have a complaint about our products or services, we kindly ask you to contact us as soon as possible via email or phone. We will do our best to resolve the complaint satisfactorily within a reasonable timeframe.

14. Disputes and Applicable Law

On all agreements between Plug-N-Play © and Dutch law applies to the customer. Any disputes will be submitted to the competent court in the Netherlands.

15. International shipping and import duties

Plug-N-Play © collaborates with international suppliers for product shipping. The delivery of goods takes place directly from a third country and is handled by our external suppliers.

Please note the following:

Import duties and VAT: As a customer, you are responsible for paying any import duties, VAT, and other charges that may be imposed by customs upon receipt of the goods. Plug-N-Play © is not responsible for these costs.
Shipping: Since the goods are shipped directly from the third country, they are not imported into the Netherlands or any other country by Plug-N-Play ©.
Risk of delays or additional costs: Although we strive for fast and careful delivery, delays or additional costs (such as customs fees) may occur during import. These costs and risks are entirely the responsibility of the customer.

Contact details:

Weekdays: Monday to Friday from 09:00 to 17:00

Plug-N-Play© reserves the right to change these general terms and conditions at any time. The most current version will always be published on our website. For orders, the version of the general terms and conditions that was in effect at the time of the order remains binding. By continuing to use our website after a change, you accept the new terms for future transactions.

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